Frequently Asked Questions

MLM software is a comprehensive platform that manages all aspects of network marketing operations — distributor management, commission calculations, genealogy tracking, e-wallet systems, inventory, and reporting. It automates complex calculations and provides real-time insights into network performance so your team can focus on growth, not admin.

Yes. Our platform is built to full AJL compliance — supporting the documentation, reporting standards, and operational guidelines required under Malaysia's Direct Sales and Anti-Pyramid Scheme Act 1993. Every commission engine, compensation plan, and reporting module is designed with KPDN requirements in mind.

Yes. Any company recruiting distributors or running a compensation plan in Malaysia must hold a valid AJL (Ahli Jualan Langsung) License issued by KPDN before starting operations. Operating without one can result in fines and prosecution. Beyond providing the software, our team can assist with the entire AJL application — preparing compensation plan documents, supporting materials, and submission to KPDN.

We support Binary MLM (two-leg with spillover), Unilevel MLM (unlimited frontline, multi-level commissions), and fully custom compensation plans. Our commission engine handles complex bonus structures, rank qualifications, matching bonuses, and more — configurable without code changes.

The platform supports English, Bahasa Malaysia, and Mandarin Chinese as standard — covering the three primary languages used across Malaysian MLM networks. Additional languages can be added as part of a custom build. All user-facing screens, admin dashboards, and email notifications are fully translatable.

Absolutely. Every compensation rule, rank threshold, bonus type, and branding element is configurable to match your exact business model. Our custom development team works directly with you — no generic templates, no workarounds. If your plan doesn't fit a standard binary or unilevel model, we build it from scratch.

Our implementation covers: requirements discovery and specification sign-off, system setup and configuration, data migration from your existing platform (if any), staff and admin training, full QA testing against your compensation plan, and a named engineer on standby at go-live. Nothing is handed over until it works exactly as specified.

Standard implementations typically take 4–8 weeks from sign-off to live launch. Highly customized platforms or complex data migrations may take up to 12 weeks. We provide a fixed timeline with milestone demos every two weeks so you always know where things stand.

Yes. Structured admin and operator training is included in every implementation — covering the back-office dashboard, commission management, distributor onboarding workflows, reporting tools, and day-to-day operations. We also provide recorded training materials your team can reference after go-live.

Absolutely. We run personalised live demos where we walk through your specific use case — showing you the commission engine, genealogy tree, e-wallet, and admin dashboard using a setup that mirrors your compensation plan.

Yes. Our platform exposes RESTful APIs for seamless integration with CRM systems, ERP, accounting software (e.g. SQL, Autocount), payment gateways (FPX, Stripe, PayPal, local banks), and any third-party tool that supports standard API connections. We handle the integration work as part of the implementation.

We use bank-grade end-to-end encryption, two-factor authentication, role-based access control, automated daily backups, and regular penetration testing. The platform maintains a 99.9% uptime SLA with redundant cloud infrastructure. All data is stored within compliant data centres.

Yes. We provide native iOS and Android applications — fully branded under your company name — allowing distributors to check commissions, manage their genealogy tree, recruit, and track performance from any device, anywhere.

We support FPX (Malaysia's national online banking gateway), major local and international banks, Stripe, PayPal, and selected cryptocurrency payment processors. Multiple gateways can run simultaneously so distributors and customers can choose their preferred method. Additional gateways can be integrated via our API layer.

Yes. Our infrastructure is built on auto-scaling cloud architecture and has been tested against networks of 50,000+ active distributors with no performance degradation. Commission cycle processing, genealogy tree rendering, and real-time reporting all maintain speed regardless of network size. You won't need to re-platform as you grow.

Pricing is based on your specific requirements, network size, feature set, and level of customization. We offer both project-based and subscription pricing models. Contact us for a tailored quote — we'll scope your requirements first and give you a fixed price with no hidden fees.

You get a named ByteStraits engineer assigned to your account — not a generic ticket queue. We provide 24/7 technical support via phone, WhatsApp, and email, plus regular system maintenance, security updates, performance monitoring, and proactive account reviews.

Yes. We handle full data migration — distributor records, genealogy trees, commission history, e-wallet balances, and rank data — transferred accurately to your new platform with minimal downtime. We run parallel testing before the final cutover to ensure nothing is lost.

Contract terms vary depending on the engagement model. Custom-built platforms are typically project-based with an optional annual support retainer. Subscription-based plans have flexible terms. We'll discuss the right structure during your initial consultation — no lock-in before you've seen what you're paying for.

Plan changes are supported as part of ongoing maintenance. Minor adjustments (percentage changes, new rank thresholds) are typically handled within days. Structural changes (adding a new bonus type or restructuring legs) are scoped as a change request with a fixed quote. Your named account engineer manages all changes to ensure the commission engine stays accurate throughout.